Refund & Return Policy

At Ferrox Leather we are committed to delivering premium quality leather products — including jackets, hats, pants, boots, and more. Your satisfaction is very important to us, but we understand that sometimes you may wish to return or exchange an item. This policy explains how returns, refunds, and exchanges are handled.

Eligibility for Returns & Exchanges

• Items must be returned within 14 days of the purchase date.

• Products must be unused, unworn, and in their original condition, with all tags and packaging intact.

• Custom-made or personalized products cannot be returned or exchanged unless they are defective or damaged.

How to Start a Return or Exchange

1. Contact our support team at Ferroxleather@gmail.com or +447577322936 with your order number and item details.

2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions.

3. Securely pack the item(s), including all original packaging, invoice, and your RMA number.

4. Ship the return to:

Urban Rider Leatherworks
128 City Road, London EC1V 2NX

 Please note: Customers are responsible for return shipping costs unless the item was received damaged or defective.

Refunds

• Once we receive your returned item, we will inspect it.

• If approved, your refund will be processed within 7–10 business days to the original payment method.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

• If you’d like to exchange for another size, color, or style, follow the same return steps above.

• Once your return is received and approved, we will ship the replacement.

• If the requested item is out of stock, we will contact you with alternatives or issue a refund.

Damaged or Defective Products

• If you receive a faulty or damaged product, contact us immediately.

• We may request photos or details of the issue.

• Depending on the situation, we will arrange a repair, replacement, or refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless defective, including:

• Intimate apparel

• Earrings

• Personal care products

Important Notes

• This policy applies only to purchases made through our official online store or authorized retailers.

• If you purchased from a third-party seller, please refer to their return/refund policy directly.

Need Help?

We value our customers and want your experience with Urban Rider Leatherworks to be smooth and reliable.